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Customer Spotlight: Payne and Dolan

By July 2, 2025No Comments
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Rick Wrycza has spent 30 years with Payne and Dolan, a Walbec company known for its work in stone and asphalt production, engineering, and construction management. As plant foreman at WLS East Quarry in Waukesha, Rick oversees operations that play a critical role in supplying the construction industry. As quarries expanded, the challenges with communication grew.

The size and depth of the Waukesha and Franklin quarry sites began to interfere with radio signals, making it difficult for teams to communicate between workers inside the pits and personnel above ground. GenComm completed a three-site repeater project: one in Franklin and two in Waukesha, along with a full radio reprogram. The entire upgrade was completed in one day, minimizing downtime and keeping the team connected. Thanks to the improved system, teams across the sites can communicate clearly and reliably, no matter how deep the work takes them.

Why did you choose to work with GenComm?
Some of our company leaders have had experience with GenComm from their previous employers and recommended them. With a strong recommendation, it made sense to me.

What makes GenComm stand out from other communication suppliers?
While I don’t have much experience with other communication suppliers, I do deal with lots of vendors. Great customer service is hard to come by, but GenComm certainly meets that need and they provided the solutions we needed on our job site.

Why is having confidence in the communication solutions provided by GenComm important to you?
We work in the mining industry with lots of hazards on our job site. Communication is vital to safety and that’s what GenComm was able to provide for us.